FAQ

✧ Orders & Shipping

How long will it take to receive my order?
Most ready-to-ship pieces are dispatched within 1–2 business days. Made-to-order and personalised pieces, such as our Monogram Shield necklaces, may require 2–5 business days to complete before dispatch.

Orders are sent using a tracked Royal Mail service appropriate to the value of the shipment. Higher-value orders are sent via Royal Mail Special Delivery and may require a signature on delivery.

Where do you ship?
We currently ship within the United Kingdom only.

✧ Jewellery Care

Will my silver jewellery tarnish over time?
Yes. Silver naturally reacts with air and moisture and may develop a patina over time. This is completely normal and can be easily cleaned. Visit our Jewellery Care Guide for detailed advice.

Can I wear my jewellery in the shower or sea?
To keep your piece looking its best, we recommend removing it before swimming or showering, and avoiding direct contact with perfumes, lotions, and other cosmetics.

✧ Personalised Orders

Can I request a custom design?
At the moment, we do not accept bespoke commissions. However, selected designs, such as our Monogram Shield necklaces, can be personalised with an initial.

How do I add personalisation to my order?
You can enter your customisation details in the Order special instructions box in your cart.

✧ Packaging & Gifting

Is your packaging gift-ready?
Yes. All orders arrive in our signature black-and-white packaging, ready to gift or keep.

Can I include a gift message?
Yes. Leave your message at checkout and we’ll include a note for the recipient. We kindly ask that your message does not exceed 100 characters.

✧ Returns & Exchanges

What is your return policy?
You may return eligible items by notifying us within 14 days of delivery. Items must be unused, unworn, and in their original condition.

Made-to-order or clearly personalised pieces are not eligible for change-of-mind returns. This does not affect your statutory rights if an item is faulty, damaged, or incorrectly described.

Full details are available in our Returns & Refunds Policy.

✧ Other Questions

Do you offer repairs?
We offer repairs for most Chetaxu pieces. Please contact us at chet@chetaxu.com with a photograph and description of the issue, and we’ll let you know what options are available.

How can I contact you?
You can reach us at chet@chetaxu.com or through our Contact page. We usually reply within 1–2 business days.