Terms of service

Last updated: 30.06.2025

Welcome to Chetaxu. These Terms of Service govern your use of our website located at www.luft.studio and your purchases from our store. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use the site.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. All descriptions of products and pricing are subject to change without notice. We may modify or discontinue any product at any time.

2. Products & Pricing

All items are handmade, and minor variations in size, shape, or finish may occur. Prices are listed in GBP (£) and include applicable taxes for UK customers. International customers are responsible for any duties, VAT, or import taxes that may apply.

3. Orders & Payment

By placing an order, you confirm that the information provided is accurate and complete. Orders are processed only after full payment is received. We accept major credit cards, PayPal, and other payment methods provided at checkout.

4. Shipping

We ship worldwide from the United Kingdom. Most orders are dispatched within 3–5 business days, unless otherwise stated. Delivery times may vary depending on your location. We are not responsible for shipping delays due to customs or carriers.

5. Returns & Exchanges

We accept returns of unworn items in original condition within 14 days of delivery. Custom and personalized orders are non-returnable. To initiate a return, please refer to our Shipping & Returns page for detailed instructions.

6. Intellectual Property

All content on this site — including but not limited to product designs, photography, text, and branding — is the intellectual property of Chetaxu and may not be reproduced or used without written permission.

7. Privacy

Your submission of personal information is governed by our Privacy Policy.

8. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the website constitutes your acceptance of the revised Terms.

9. Contact

For questions or support, please contact:
Email: info@luft.studio
Address: 2 Ottoline Road Sturry Canterbury Kent CT2 0FN