Privacy policy

Last updated: 30 September 2026

This Privacy Policy explains how Chetaxu ("we", "us", or "our") collects, uses, and protects your personal information when you visit www.chetaxu.com, contact us, subscribe to our mailing list, or make a purchase from us.

1. Information We Collect

When you visit our website, certain information may be collected automatically, including information about your device, browser, IP address, time zone, and how you interact with the Site.

When you place or attempt to place an order, we may collect information including:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number, if provided
  • Order and transaction information
  • Payment information, which is processed securely by our payment providers

We may also collect information that you choose to provide when you contact us or subscribe to our mailing list.

2. How and Why We Use Your Information

We use your personal information where necessary to:

  • Process, fulfil, and manage your orders
  • Arrange delivery and provide customer service
  • Communicate with you about your order or enquiry
  • Prevent fraud and maintain the security of our website
  • Comply with our legal, tax, and accounting obligations
  • Send you marketing communications where you have chosen to receive them
  • Operate and improve our website and services

Depending on the circumstances, we process your information because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have given us your consent.

3. Sharing Your Information

We only share personal information where necessary to operate our business and provide our services. This may include trusted service providers such as:

  • Shopify, which hosts our online store
  • Payment processors, when purchases are enabled
  • Delivery and shipping providers
  • Email and marketing service providers, where you have chosen to receive marketing communications
  • Professional advisers or authorities where required by law

Some of these providers may process information outside the United Kingdom. Where applicable, appropriate safeguards are used for international transfers of personal data.

We do not sell or rent your personal information.

4. Marketing

If you subscribe to our mailing list, we may send you occasional emails about new pieces, collections, studio stories, or other Chetaxu news.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at chet@chetaxu.com.

5. Your Rights

Under UK data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information in certain circumstances
  • Request restriction of the way we use your information
  • Object to certain uses of your personal information
  • Request transfer of your information in certain circumstances
  • Withdraw your consent at any time where we rely on consent

These rights are subject to certain legal limitations and exemptions.

To exercise your rights, please contact us at chet@chetaxu.com.

You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, and meeting legal, tax, accounting, or reporting requirements.

Different types of information may therefore be retained for different periods. When information is no longer required, we will delete or anonymise it where appropriate.

7. Cookies

Our website uses cookies and similar technologies to operate the Site, remember preferences, understand how visitors use the Site, and, where you have consented, support analytics or marketing.

Some cookies are necessary for the website to function. Where required, non-essential cookies will only be used with your consent. You can manage your cookie preferences through the cookie settings available on the Site.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The date at the top of this page will show when the policy was last updated.

9. Contact

If you have any questions about this Privacy Policy, your personal information, or how we handle your data, please contact:

Chetaxu
Çiğdem Etker Aksu
Email: chet@chetaxu.com
United Kingdom