Refund policy
Last updated: 30 September 2026
We want you to be happy with your piece. If you change your mind, you may return eligible items under the following conditions.
Eligibility for Returns
- You must notify us of your intention to return an item within 14 days of delivery.
- Items must be unused, unworn, and in their original condition, with all original packaging included.
- Custom-made or personalised pieces are not eligible for change-of-mind returns.
This does not affect your statutory rights in relation to faulty, damaged, or incorrectly described goods.
How to Request a Return
Please email us at chet@chetaxu.com with your order number and let us know that you would like to return your item. We will provide you with the return address and instructions.
Please contact us before sending your item back.
Return Shipping
- Customers are responsible for the cost of return shipping for change-of-mind returns.
- We strongly recommend using a tracked and insured shipping service, as returned items remain your responsibility until they reach us.
- If you chose a delivery service more expensive than our standard delivery option, any additional delivery cost is non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
Approved refunds will be issued to your original payment method. Please allow 5–7 business days for the refund to appear after it has been processed, depending on your payment provider.
Exchanges
We do not currently offer direct exchanges. If you would like a different piece, please return the eligible item for a refund and place a new order.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible at chet@chetaxu.com, including your order number and photographs where appropriate, so that we can help resolve the issue.
Nothing in this policy affects your statutory rights under UK consumer law.